At Multigate, we take your privacy seriously. This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller, and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. This document is designed to meet legal obligations under the Nigeria Data Protection Regulation (NDPR), General Data Protection Regulation (GDPR), and other applicable privacy laws.
Who we are
We are Multigate. You can contact us by post at the above address, by email at dpo@multigate.io
The contact details of our Data Protection Officer are:
| Email address | dpo@multigate.io |
| Phone Number | +1 (778)-410-5165 |
How we use your information
When you use our website
When you use our website to browse our products and services and When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors, and to help make your user experience better. Some of the cookies we use are strictly necessary for our website to function, and we do not ask for your consent to place these on your computer. These cookies are shown below.
| Cookie Name | Purpose | Further Information |
|---|---|---|
| uc _ session | This cookie is set by Dropbox and is used for the ' save to Dropbox ' functionality. This cookie stores user session IDs. | Necessary Cookie |
When you submit an inquiry via our website
When you submit an inquiry via our website, we ask you for your name, contact telephone number, and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your inquiry in order to follow up on your interest and ensure that we have answered your inquiry to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your inquiry is stored, and processed and may be used for marketing and communication purposes.
We do not use the information you provide to make any automated decisions that might affect you.
We keep inquiry emails for two years, after which they are securely archived and kept for seven years when we delete them.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.
If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfill a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.
However, complaints may also be reported to the Nigeria Data Protection Bureau (Address: No. 5, Donau Crescent, off Amazon Street, Maitama, Abuja, Nigeria.)
Legal Basis For Processing
The lawful bases for collecting and processing personal data include:
Consent: When you have given clear permission for us to process your data for a specific purpose (e.g., marketing).
Contract: Processing is necessary to fulfill a contract with you, such as managing an account or processing transactions.
Legitimate Interest:Processing is needed for our legitimate business purposes (e.g., website analytics or customer support), except where such interests are overridden by your data protection rights.
Legal Obligation: When we are required to process your data to comply with laws and regulations (e.g., anti-fraud measures).
Review and Updates
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolve. If we want to make use of your personal data in a way that we have not previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
We will update the version number and date of this document each time it is changed.